Introduction

China Courier Service Corporation (CCSC) is a 100% State Post Bureau-owned subsidiary, which mainly operates domestic and international EMS services and is the largest provider in China’s express service industry currently. Since its beginning in 1980, the EMS service has witnessed continuously growing volume and categories as well as improving quality. Holding the core philosophy of “Whole heartedness, rapidness and global reach” at all times, the company strives to meet the customer demands at all rounds by reorganizing production, opening new services and speeding up mail delivery; the company also tries its best to extend the service depth and improve the service level by enhancing the comprehensive producing capacity and facilitating informatization.

Depending on the special advantage of China Post and its own efforts, China EMS has established a continuously growing network, which links the world, covers the whole nation and connects rural areas with cities. The network now reaches over 200 countries and regions and up to 2000 domestic cities. The company now employs over 20,000 professional courier staff and more than 15,000 specialized courier collection and delivery vehicles. With the help of China Postal Airlines, the company has established an “overnight flight” concentration and distribution network with Shanghai as the hub, which helps fulfill next-day delivery in over 200 cities in China. The company has also established an information platform covering 318 domestic cities, more than 200 processing centers nationwide, among which the over 20,000㎡ Shanghai EMS Processing Center, the 30,000㎡ Beijing center and 37,000㎡ Guangzhou center have begun to run

Facing the drastic market competition and growing social demands, the company is engaged in optimizing its service modes, quality, depth and level, which paves the way for its further development. The company now opens many high-end products like domestic “next-morning delivery”, “next-day delivery”, international “time-certain delivery” and so on. The company also provides value-added services like “collection on delivery”, “paid by addressee”, “agent customs clearance” and so on. By adopting high technology, the company now has a 4 in 1 around-the-clock real-time track and trace system including its own website (www.ems.com.cn), short message (5185), call center (11185) and retail counter. The system has now been connected with the UPU system, which could facilitate global EMS track and trace. The company has also equipped advanced e-scanning system in over 300 major cities and automatic sorting machines and GPS systems in the main processing centers. All these will contribute to the sustainable development of China EMS.